Where your order ships from
Every product on Nixe Beauty is shipped by the brand that made it, from its own warehouse in the United States. We never hold, repack or re-label stock.
If your order contains items from more than one brand, it arrives in more than one parcel, each with its own tracking. This costs you nothing extra.
How long it takes
Orders are usually handed to the carrier within 3 business days. Delivery inside the United States normally takes a further 3 to 7 business days, depending on where you are.
You will receive a tracking link by email as soon as each parcel leaves the brand's warehouse. Because parcels can leave on different days, tracking links may arrive separately.
Returns
Unopened items can be returned within 30 days of delivery for a refund of the item price. Cosmetics that have been opened or used cannot be returned for hygiene reasons, unless there is a fault.
To start a return, write to us with your order number and which items you want to send back, and we will reply with the return address for that brand.
If something is wrong
If a product arrives damaged, leaking, incorrect or missing, send us a photo within 14 days of delivery. We replace it or refund it — you do not need to send the damaged item back.
Before you order
If you need the full ingredient list for a product before buying, ask us and we will send it. See Ingredients & sourcing.