Refund policy

Returns

Unopened items can be returned within 30 days of delivery for a refund of the item price. For hygiene reasons, cosmetics that have been opened or used cannot be returned unless the product is faulty.

How to start a return

Write to us through the contact form at nixe.beauty/pages/contact with your order number and the items you want to send back. Because each brand ships from its own warehouse, we will reply with the correct return address for that brand. Do not send anything back before you receive that address.

Return shipping is paid by the customer unless the item is faulty, damaged or incorrect.

Damaged, incorrect or missing items

If a product arrives damaged, leaking, incorrect or missing, send us a photo within 14 days of delivery. We replace it or refund it, and you do not need to send the item back.

Refunds

Once the brand receives and inspects the returned item, we refund the item price to your original payment method. Refunds are usually issued within 5 business days of inspection; your bank may take a few days more to show it. Original shipping charges are not refunded except where the item was faulty, damaged or incorrect.

Cancellations

Orders can be cancelled before the brand hands the parcel to the carrier. Write to us as soon as possible; once a parcel has shipped, the return process above applies.